Functionality degradation (some lists of visits) of the Patients Mobile application

Incident Report for DocPlanner

Resolved

We confirmed that the fix applied at 4:40 PM (CET) has mitigated the issue globally.

Posted Dec 18, 2024 - 17:27 CET

Monitoring

A fix has been implemented, and our engineering team is monitoring the situation if it is working as expected in all countries.

Posted Dec 18, 2024 - 16:39 CET

Update

We are continuing to work on a fix for this issue.

Posted Dec 18, 2024 - 16:04 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 18, 2024 - 15:54 CET

This incident affected: Marketplace (Marketplace: Poland, Marketplace: Italy, Marketplace: Turkey, Marketplace: Czech Republic, Marketplace: Spain, Marketplace: Brazil, Marketplace: Mexico, Marketplace: Chile, Marketplace: Argentina, Marketplace: Colombia, Marketplace: Peru, Marketplace: Portugal, Marketplace: Germany).