Calendar performance degradation

Incident Report for DocPlanner

Resolved

We confirmed the fix has mitigated the issue.

Posted Dec 05, 2024 - 11:57 CET

Monitoring

The issue has been mitigated by applying a hotfix. We are keeping an eye on it right now, but the system is stable again.

Posted Dec 05, 2024 - 11:42 CET

Identified

Our incident response group has identified the problem, and applied a hotfix to it.

Posted Dec 05, 2024 - 11:40 CET

Investigating

We are investigating the problem with degraded performance of doctor calendars in SaaS and Marketplace applications.

Posted Dec 05, 2024 - 11:25 CET

This incident affected: Marketplace (Marketplace: Poland, Marketplace: Italy, Marketplace: Turkey, Marketplace: Czech Republic, Marketplace: Spain, Marketplace: Portugal, Marketplace: Germany) and SaaS (SaaS: Poland, SaaS: Italy, SaaS: Turkey, SaaS: Czech Republic, SaaS: Spain, SaaS: Portugal, SaaS: Germany).